Spot-free, stress-free
Forum Garments Solution (FGS)
Website: https://forumgarmentssolution.com/
Facebook Page: https://www.facebook.com/fgsexpert
Phone: +8801753897289
Business Address: Shop No. 132, Sena Kalyan Commercial Complex, Tongi, Gazipur, Bangladesh.
Last Updated: October 12, 2026
At Forum Garments Solution (FGS), customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience.
This Return, Refund & Exchange Policy explains the conditions under which customers may request a return, replacement, exchange, or refund for products purchased from us.
By placing an order with Forum Garments Solution, you agree to follow this policy, subject to your rights under applicable law.
Customers may request a return, replacement, or exchange if:
The product received is damaged or defective.
The product delivered is different from the product ordered.
The product has a significant issue that was not disclosed before purchase.
The product does not match the confirmed order in a material respect.
To help us resolve the issue efficiently, customers should contact us within 48 hours of receiving the product and provide the order details and supporting photographs or videos where reasonably necessary.
The 48-hour notification period is a request for prompt reporting and does not override any mandatory consumer rights or remedies under applicable law.
For a return or exchange request to be considered, the following conditions generally apply:
The product should be unused and in its original condition, where reasonably applicable.
Original packaging, tags, accessories, and included items should be retained where applicable.
Proof of purchase or sufficient order information must be provided.
The issue must be reported within a reasonable time and in accordance with this policy.
Products showing damage caused by misuse, unauthorized modification, improper handling, or normal wear and tear may not qualify for a voluntary return or exchange, unless otherwise required by applicable law.
For hygiene, safety, customization, or other legitimate reasons, certain products may not qualify for a voluntary return or exchange, including:
Products clearly identified as non-returnable before purchase.
Customized or personalized products, where the issue is not attributable to us.
Products damaged after delivery due to improper use or handling.
These exclusions do not limit any return, replacement, or refund rights that cannot lawfully be excluded.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
To help us investigate, please provide:
Your name and contact number.
Your order number or other order details.
A brief description of the issue.
Clear photographs or videos showing the product and the reported problem, where reasonably necessary.
After reviewing your request, we may offer an appropriate remedy, such as a replacement, exchange, repair where applicable, or refund, depending on the circumstances and applicable law.
Where the problem is attributable to Forum Garments Solution, reasonable return or replacement arrangements will be communicated to the customer.
Refunds may be considered in the following situations:
An eligible order is cancelled and payment has already been collected.
A product is confirmed to be defective, damaged, or materially incorrect and a refund is an appropriate remedy.
We cannot supply or replace a product for which a refund is due.
A refund is otherwise required under applicable law or agreed upon by us.
Refund requests will be reviewed individually. Approval will depend on the circumstances, the available evidence, the applicable policy, and legal requirements.
We will inform the customer of the decision and the next steps.
Once a refund is approved, we will initiate the refund within a reasonable period and communicate the expected processing arrangements.
The time required for the funds to reach the customer may vary depending on the original payment method, payment provider, bank, or other financial service involved.
For payments made through a third-party payment service, the provider’s processing time may also apply.
Where appropriate, customers may be asked to provide the necessary information to complete the refund securely.
We will not request banking passwords, PINs, or one-time verification codes to process a refund.
For Cash on Delivery orders, customers generally pay when the product is delivered.
If a COD order is cancelled before dispatch, no product payment should ordinarily be due unless a separately disclosed and lawful charge applies.
If an eligible COD order has already been paid for and a refund is approved, we will communicate the appropriate refund method and any information reasonably necessary to complete it.
Delivery charges, return costs, and any other applicable adjustments will be handled according to the circumstances, the information disclosed to the customer, and applicable law.
Customers may request an exchange if they receive a damaged, defective, or incorrect product, or if an exchange is otherwise permitted for the product purchased.
All exchanges are subject to product availability and verification of the reported issue.
If the requested replacement is unavailable, we may discuss an alternative product or an appropriate refund, subject to the customer’s agreement where required and applicable law.
Customers should contact us before sending any product back. Unapproved returns may delay processing.
If a return or replacement is necessary because we supplied a damaged, defective, or incorrect product, we will communicate an appropriate return or delivery arrangement and handle reasonable related costs in accordance with applicable law.
For other return or exchange requests, responsibility for shipping or delivery costs will depend on the reason for the request and any conditions communicated before purchase.
No term in this section removes any mandatory consumer protection rights.
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation may be possible before the order is processed or dispatched. Once the order has been dispatched, the request may need to be handled under the applicable return policy.
If we cancel an order after collecting payment, any refund due will be processed in accordance with this policy and applicable law.
To request a return, exchange, or refund, contact us through one of the following channels:
Phone: +8801753897289
Facebook Page: https://www.facebook.com/fgsexpert
Website: https://forumgarmentssolution.com/
Business Address: Shop No. 132, Sena Kalyan Commercial Complex, Tongi, Gazipur, Bangladesh.
Please include your name, order details, contact number, and a description of the issue.
Please wait for our instructions before sending a product back.
We reserve the right to verify the order, product condition, and details of a return or refund request to prevent fraud and misuse.
Any decision will be based on the available information, this policy, and applicable law. Legitimate customer rights will be respected throughout the process.
Forum Garments Solution (FGS) may update this policy from time to time to reflect changes in our business operations, services, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
The applicable terms will be determined in accordance with relevant law, including any rules governing changes to policies after a purchase.
If you have any questions about returns, exchanges, cancellations, or refunds, please contact our customer support team.
Business Name: Forum Garments Solution (FGS)
Website: https://forumgarmentssolution.com/
Phone: +8801753897289
Facebook Page: https://www.facebook.com/fgsexpert
Business Address: Shop No. 132, Sena Kalyan Commercial Complex, Tongi, Gazipur, Bangladesh.
We are committed to reviewing customer concerns fairly and providing appropriate assistance.
Thank you for choosing Forum Garments Solution (FGS).
Forum Garments Solution (FGS)
Your trust and satisfaction matter to us.