FGS

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Terms & Conditions

Terms & Conditions

Forum Garments Solution (FGS)

Website: https://forumgarmentssolution.com/
Facebook Page: https://www.facebook.com/fgsexpert
Phone: +8801753897289
Business Address: Shop No. 132, Sena Kalyan Commercial Complex, Tongi, Gazipur, Bangladesh.
Last Updated: October 12, 2026

1. Introduction

Welcome to Forum Garments Solution (FGS).

These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website, placing an order, or using our services, you agree to comply with these Terms & Conditions.

If you do not agree with these terms, please discontinue using our website and services.

2. About Our Business

Forum Garments Solution (FGS) provides garment-related products and solutions to customers.

We aim to provide accurate product information, reliable customer service, and a convenient shopping experience. Product availability, features, pricing, and service details may vary depending on the particular product or offer.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

However:

  • Actual product colors may vary slightly due to screen settings, lighting, and photography.

  • Product images are intended to illustrate the products and may not always represent every minor detail.

  • Product specifications, availability, and descriptions may be updated when necessary.

  • We reserve the right to correct genuine errors or inaccuracies in product listings.

If you need clarification about a product before purchasing, please contact our customer support team.

4. Pricing and Offers

All product prices and promotional offers are subject to change without prior notice, except where applicable law requires otherwise.

Any discounts, promotional campaigns, or special offers are subject to their stated conditions and validity periods.

Delivery charges, additional service charges, or other applicable fees will be communicated where relevant.

If a pricing error occurs, we reserve the right to review the affected order and contact the customer before proceeding.

5. Orders and Confirmation

Customers must provide accurate and complete information when placing an order.

An order request does not necessarily mean that the order has been accepted. Orders may require confirmation by our customer support team.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

  • Incorrect or incomplete customer information.

  • Product unavailability.

  • Suspected fraudulent or unauthorized transactions.

  • Pricing or listing errors.

  • Delivery limitations or other legitimate operational reasons.

If we cancel a confirmed order for a reason attributable to us, any payment already collected for that order will be handled appropriately in accordance with our applicable policies and legal obligations.

6. Payment Terms

Available payment methods will be communicated during the ordering process or by our customer support team.

Customers must provide accurate payment information and complete any required payment steps.

Where Cash on Delivery (COD) is available, payment must be made according to the instructions provided at the time of delivery.

For prepaid orders, payment confirmation may be required before an order is processed or dispatched.

We do not ask customers to disclose their banking passwords, PINs, or one-time verification codes through unofficial communication channels.

7. Shipping and Delivery

We make reasonable efforts to deliver orders within the estimated delivery period communicated to customers.

Delivery times may vary depending on location, courier availability, weather, public holidays, operational conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing a correct and reachable phone number and complete delivery address.

If delivery fails because the customer provides incorrect information, is unavailable, or refuses delivery, additional delivery arrangements or charges may apply where reasonably justified and communicated.

Delivery estimates are not guaranteed unless expressly confirmed otherwise.

8. Cancellation Policy

Customers who wish to cancel an order should contact us as soon as possible.

Order cancellation may be possible before processing or dispatch. Once an order has been dispatched, cancellation may be subject to the applicable return or delivery arrangements.

We reserve the right to cancel an order if the product is unavailable, a material listing error occurs, or another legitimate reason prevents fulfillment.

Any refund arising from a cancellation will be handled in accordance with our Refund and Return Policy and applicable law.

9. Return, Exchange, and Refund Policy

Customers should inspect their products upon delivery and contact us promptly if an item is damaged, defective, incorrect, or materially different from the confirmed order.

Return, exchange, and refund requests will be reviewed according to our applicable Return and Refund Policy and relevant legal requirements.

When contacting us about a return or exchange, customers may be asked to provide their order details and reasonable supporting evidence, such as photographs of the product.

Eligibility, applicable time limits, product condition requirements, and return procedures will be communicated through our published policy or customer support.

Nothing in these Terms & Conditions excludes rights that customers may have under applicable law.

10. Customer Responsibilities

By using our website or placing an order, you agree to:

  • Provide accurate contact, order, and delivery information.

  • Use our website lawfully and responsibly.

  • Avoid fraudulent orders or unauthorized payment activities.

  • Avoid interfering with website security or functionality.

  • Refrain from submitting unlawful, abusive, misleading, or harmful content through our communication channels.

  • Respect the intellectual property rights of Forum Garments Solution and other parties.

We may take reasonable action against misuse of our website or services.

11. Privacy and Personal Information

We respect customer privacy and handle personal information in accordance with our Privacy Policy.

Information may be used to process orders, arrange delivery, provide customer support, maintain business records, and fulfill applicable legal obligations.

For further details, please review our Privacy Policy on our website.

12. Intellectual Property

Unless otherwise stated, the content published on our website, including text, logos, graphics, product descriptions, photographs, and branding, is owned by or lawfully used by Forum Garments Solution (FGS).

You may not reproduce, distribute, modify, republish, or commercially use our protected content without prior authorization, except where permitted by applicable law.

All third-party trademarks and materials remain the property of their respective owners.

13. Third-Party Services and Links

Our website or communication channels may contain links to third-party websites, social media platforms, payment providers, or delivery services.

These third parties operate independently and may have their own terms and privacy policies.

Forum Garments Solution is not responsible for third-party websites or services beyond our reasonable control. Customers should review the applicable terms before using such services.

14. Limitation of Liability

We make reasonable efforts to maintain accurate product information, reliable website functionality, and satisfactory customer service.

To the extent permitted by applicable law, Forum Garments Solution shall not be liable for indirect or consequential losses arising from the use of our website or services where such liability can lawfully be excluded.

We are not responsible for delays or service interruptions caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

15. Force Majeure

We shall not be considered in breach of these Terms & Conditions to the extent that performance is prevented or delayed by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, public emergencies, government actions, or widespread technical failures.

We will make reasonable efforts to address such circumstances and minimize disruption where practicable.

16. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes in our business operations, products, website features, or applicable legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of our website after updated terms are published will be subject to applicable law and any consent requirements that may apply.

17. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Bangladesh.

Any dispute arising in connection with our website, products, or services shall be addressed through appropriate discussions where possible and otherwise resolved through the competent courts or authorities in accordance with applicable law.

18. Contact Us

If you have any questions regarding these Terms & Conditions, our products, orders, delivery arrangements, or customer service, please contact us.

Business Name: Forum Garments Solution (FGS)

Website: https://forumgarmentssolution.com/

Phone: +8801753897289

Business Address: Shop No. 132, Sena Kalyan Commercial Complex, Tongi, Gazipur, Bangladesh.

Official Facebook Page: https://www.facebook.com/fgsexpert

You may contact us by phone or through our official Facebook page for assistance and relevant inquiries.

Thank you for choosing Forum Garments Solution (FGS).

Forum Garments Solution (FGS)
Your trust and satisfaction matter to us.